We are committed to giving you products with the best design and quality in the world. We do check all the items two times before shipped manually to ensure that you won’t get any kind of defective or damaged product and to maintain the quality.
We believe in complete customer satisfaction and try our best you do not need to return any products but on any occasion you may need this policy.
In such sort of situations, when you want to return we suggest you check your complete order by yourself on arrival and do let us inform about the damaged or defective products within 3 days of the delivery. We will address your issue regarding refund and replacement within 2 working days.
Following are our after-sales protection terms by which we will address your after purchase issues.
1.Missing Product –
We check twice your order before shipping to confirm we have sent you all items listed in your invoice. So please kindly double-check quantity you have received. Sometimes any item gets pressed by another item. Finally, if you confirm missing item in your order, please check your parcel whether it is delivered to you in good condition. Please inform us the quantity and real weight of parcel you have received. In such a case, we will check our log file to determine any discrepancy in quantity what you have been sent and quantity what has been marked with us. If we find any mistake from our side, we will refund you the full amount of that missing item.
2.Defective and Damaged Product –
If there is some minor defect in the product like some of the stones are not fixed properly or they are out due to long-distance transport we will suggest you fix them at your end we will provide you with some extra stones and some store credit as per our mutual discussion.
If there is some major defects or damage happens please let us inform with the image of that product in 3 days of delivery then we will decide that whether we will replace that product or to issue a refund for that. We don’t prefer to have goods been returned to us due to the high cost of return shipping but you need to return the product back to us and return shipping has to be paid by buyer.
Item must be returned within 7 days of delivery and must be in original condition with all its original packing.
We will examine the item upon receipt at our warehouse and ship the correct item back to you if there is genuine defect or damage we will bear shipping charges (from us to you ) but if found nothing wrong with the returned product, the buyer will be responsible for shipping (from us to you ). We will not be responsible for return shipping charges (from you to us)
Return because of the delivery/customs/duties
If the parcel is returned to us due to wrong/incorrect address or buyer refuses the parcel to accept due to any customs/duties/ taxes/octroi as per their land laws or for any other reason, both the shipping charges, as well as payment for goods, will not be refunded in any case.
- Wrong Product Received –
If you receive products different then you ordered do let us inform about that along with pictures of the item received within 3 days of receiving the shipment, we will refund you or replace them free of cost.
Points to note –
- All the refunds will be issued in the form of our store credit.
- For international shipments, all the customs duty, import charges and any other taxes will be paid by the buyer only.
- Size of the product may vary a little bit for that we will not be liable for any replacement or refund
- Shipping charges for return will be paid by the buyer only.
red to you within next 15 business days. In case of refund, it will be issued within 7 business days and you will receive an email confirmation that your return is completed. Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card. The customer is also entitiled for refund/return, in the following cases Wrong product received by the customer Products has some defects Product damaged in shipping Product is tampered Personalized or other customized product may not be returned for refund or exchange under any circumstances. Also please note that in case of returns, customers would have to bear charges for shipping back the item to us. For Complete return instructions.